What is a Service Level Agreement (SLA)? - Powered by Kayako Help Desk Software
Knowledgebase:
What is a Service Level Agreement (SLA)?
Posted by Dayan D. Jeremiah on 30 June 2014 09:27 AM

A Service Level Agreement is a comprehensive network management and maintenance contract that allows you to budget for current concerns and future growth of your IT environment.  An SLA eases this burden, allowing YOU to focus on moving your business forward, now and into the future.

SLA's ensure peace of mind when dealing with an ever changing environment where issues can arise suddenly and without notice.  Your monthly cost for an SLA is a solid figure that you can then plan future growth around, allowing for a more stable environment and IT budget. You also have the peace of mind of knowing that you have guaranteed response time, dedicated support, and a wealth of certified, knowledgeable staff to keep your IT infrastructure running the way that it should. This same staff is available to plan for future growth and ensure that industry best practices are in place to keep your business moving forward.

An SLA from IceWarp Asia-Pacific is structured to ensure that you get the most out of your investment. You can choose from our available comprehensive plans or if you have specific needs we will work with you to tailor the agreement so that it's benefit and effectiveness is maximized for your business and budget. The end result of having an SLA in place is to drive future growth for your business and to ensure that the safety and security of your IT infrastructure is one thing you won't have to worry about.

In these difficult economic times it can be hard to plan for IT growth while managing the day to day issues that arise from working in a technology heavy environment.  An SLA eases this burden, allowing to focus on moving your business forward, now and into the future.

Clients with SLA's enjoy guaranteed response times and priority service. If you would like to sign-up, request a quote or would like to more information on our SLA's please email IceWarp Malaysia Sales Department

(0 vote(s))
Helpful
Not helpful