Knowledgebase: Sales & Licensing
What Technical Support and SLA options does IceWarp Asia-Pacific provide?
Posted by Dayan D. Jeremiah, Last modified by Dayan D. Jeremiah on 06 May 2023 06:45 AM

All licenses purchased from IceWarp Asia-Pacific with Active Maintenance are entitled to FREE Telephone, Ticket and Live Chat technical support subject to the conditions detailed below.

If your license has expired you should renew your maintenance to continue to receive software updates and free technical support. No support is available for Expired Licenses.

Our FREE telephone, Ticket and Live Chat technical support is available from Monday to Friday between 8AM and 6PM only. Remote, After-Hours, Weekends and Public Holidays are excluded and if support is required outside of the coverage period you will be billed at the prevailing hourly rates. Response times for FREE technical support is within 24 hours of receipt of your support request.

IceWarp Asia-Pacific also offers a range of comprehensive SLA's and optional services designed to meet your business needs. The SLA's we offer are defined in the enclosed PDF file. If you would like to renew your license, sign up for an SLA or request more information on our SLA's please email IceWarp Malaysia Sales.

 MY_SUPPORT_POLICY.pdf (262.28 KB)
(0 vote(s))
Not helpful